Booking
Why should I book directly through the website instead of through a booking portal?
When you book directly through our website, you’ll always get the lowest price for your stay (Best Price Guarantee). You’ll also have a direct point of contact for any further questions.
What payment methods does the hotel accept?
We accept Visa, Mastercard, Amex, EC card/Girocard, and cash.
Can I pay for my reservation in advance via the app?
Yes, you can conveniently pay for your reservation in our web app before your arrival. After booking, we’ll send you a link to do so.
Does the hotel offer self-check-in?
Yes, you have the option to check in online or on-site before your arrival.
Does the hotel offer self-check-out?
Yes, you have the option to check out on your own online or on-site upon departure.
Does the hotel offer early check-in?
Yes, early check-in is possible by prior arrangement. Please contact us.
Does the hotel offer late check-out?
Yes, late check-out is possible by prior arrangement and costs €25.00. Please contact us.
By what time must the late check-out be completed?
Your late check-out must be completed by 3:00 p.m. on the day of departure.
Are there rooms with connecting doors?
We do not offer rooms with direct connecting doors. However, upon request, we’d be happy to provide you with two rooms right next to each other. Or you can book one of our spacious boarding apartments. Please feel free to contact us before booking.
Are children welcome at the hotel?
Absolutely! Children and families are always welcome here.
Why are there additional taxes on my booking?
The statutory value-added tax is already included in the booking price. In addition, the city of Cologne levies a lodging tax (cultural promotion levy) of 5 percent on the gross lodging price.
Can I change or cancel my reservation later?
Yes, you can change your booking at any time or cancel it free of charge—or with applicable fees—in accordance with the cancellation policy. Reservations made through the website can be adjusted independently in the confirmation. If you booked through an online portal, please adjust the reservation directly with the partner.
Is a credit card required to make a reservation?
No, provided you arrive before 6:00 p.m. For a guaranteed check-in after 6:00 p.m., a credit card is required as a guarantee.
Are room rates calculated per person or per room?
Our room rates are calculated per room per night and include the City of Cologne’s cultural promotion tax.
Will I receive a corporate invoice for my business stay?
To request a corporate invoice, please contact our front desk team.
Arrival & Parking
What’s the best way to get here by car?
If you’re traveling by car, we recommend using Google Maps to factor in any road closures or detours.
Our address is: The New Yorker Hotel, Deutz-Mülheimer Str. 204, 51063 Cologne
Which major train station is located near the hotel?
Our hotel is located about two kilometers from the “Köln Messe/Deutz” train station. From there, you can easily reach us by public transportation or taxi. Please contact our team at the front desk if you have any further questions:
+49(0) 221 4733-0
Is it possible to pull up in front of the hotel to load or unload?
Yes, you can pull up in front of the hotel to load and unload your car. However, due to city construction projects, there are currently some restrictions in this area.
Does the hotel offer parking?
No, our hotel does not have its own parking lot. However, there are free parking spaces in front of the hotel and along Deutz-Mülheimer Straße. Due to city construction projects, there are currently fewer parking spaces available in front of the hotel than usual.
Is free parking available?
Yes, our guests can park for free both in front of the hotel and along Deutz-Mülheimer Straße. These are public parking spaces.
Can the hotel reserve a parking space for me?
Unfortunately, we cannot reserve parking spaces for our guests, as there are only public parking spaces available around our hotel.
Does the hotel offer a charging station for electric cars?
Yes, our hotel has a single charging station for electric cars (for an additional fee). Please ask at our front desk upon arrival.
Is there a bus stop in front of the hotel?
Yes, there is a bus stop just a few meters from the hotel. From there, you can easily reach downtown.
Is there an S-Bahn station near the hotel?
Yes, the “Stegerwaldsiedlung” station is about 1 km away. From there, you can easily reach downtown Cologne or the “Koelnmesse.”
How far is the hotel from “Koelnmesse”?
The hotel is about 1,000 meters away from “Koelnmesse” on foot.
How far is the hotel from Cologne Central Station?
The hotel is about 5 km from Cologne Central Station.
How far is the hotel from downtown?
The hotel is about 4 km from downtown.
Does the hotel offer a shuttle service?
Our hotel does not have its own shuttle service. However, we would be happy to arrange one for you.
How far is the hotel from the Claudius Therme?
The hotel is about 1 km from the Claudius Therme and can be reached on foot in 10 minutes.
How far is the hotel from the LanxessArena?
The hotel is about 2.4 km from the LanxessArena—we’d be happy to arrange a shuttle service for you right here at the hotel.
How far is the Rheinpark?
Our hotel is located about 1 km from the Rheinpark, which is perfect for relaxing walks.
How far is the Rhine?
The Rhine is about 260 meters from the hotel
During your stay
Is there an elevator in the hotel?
Our hotel has an elevator that stops at the intermediate floors. There are still a few steps to climb from there.
Is the hotel accessible?
Unfortunately, due to the building’s architecture, it is not accessible. However, we’re happy to assist you with check-in and check-out.
Is smoking allowed in the hotel?
The hotel is a smoke-free property. Smoking is permitted only in front of the main entrance or in our garden. If you would like a room with a balcony, please let us know before booking.
Is there a laundry service?
No, our hotel does not offer a laundry service.
Is there a bike rental service?
Yes, our hotel offers bicycle rentals. For a fee of €15.00 per person per day, you can explore the city on our bicycles. You can reserve bicycles when booking directly through our website.
Is there luggage storage?
Yes, we’d be happy to store your luggage if your room isn’t ready yet. We can also store it shortly before your departure if you’d like to take a last-minute trip into the city.
Is there a fitness area?
Our small fitness area is available to hotel guests free of charge and around the clock. It is located in the basement.
Is there a sauna?
Our sauna is available for a fee of €10.00 per person per use.
Are pets allowed at the hotel?
House-trained pets (dogs and cats) are welcome here and are charged at €20.00 per night.
Can I book a personal training session at the hotel?
You can book a personal training session at the hotel. To help us plan better, please let us know about your request when you make your reservation. We’ll take care of the rest.
Room Amenities & Comfort
Are all rooms equipped with a private bathroom, hair dryer, and toiletries?
Yes, all of our rooms have a private bathroom with a hair dryer and toiletries.
Is there a safe in the room to store valuables?
Our junior suites are equipped with safes for securely storing valuables.
Are the rooms soundproofed or located in a particularly quiet area?
Our rooms do not have separate soundproofing. However, the hotel is located in a very quiet area, far from the hustle and bustle of downtown.
Do the rooms have a coffee maker and a minibar?
Our Junior Suites are equipped with both a coffee maker and a stocked minibar.
Are extra pillows or blankets available at the hotel?
Of course, we provide extra pillows and blankets for our guests upon request.
Is hypoallergenic bedding available?
We’re also happy to provide hypoallergenic bedding to our guests upon prior request.
Are there room categories suitable for guests with allergies?
Our “Large” categories, Junior Suites, and Loft Apartments are suitable for guests with allergies.
Are extra beds available?
Yes, we offer extra beds in select room categories.
How much do extra beds cost?
Extra beds are charged at €35.00 per person per night.
Are cribs available?
Yes, we offer cribs in select room categories.
How much do cribs cost?
Cots are charged at €35.00 per person per night.
Food and Beverages
Does the hotel serve breakfast?
Yes, we offer our guests a generous breakfast buffet every day.
How much does breakfast cost?
Our breakfast buffet costs 18.00 € per person per day.
What are the breakfast hours?
Breakfast is served Monday through Friday from 7:00 a.m. to 10:00 a.m. and Saturday and Sunday from 8:00 a.m. to 12:00 p.m.
Does the breakfast also offer vegetarian, vegan, or gluten-free options?
Yes, we provide appropriate breakfast options for our guests.
Does the hotel have a restaurant?
No, our hotel does not have its own restaurant. However, we’re happy to provide you with the best restaurant recommendations in Cologne at the front desk. Many restaurants are within walking distance of our hotel.
Does the hotel have a bar?
Yes, our cozy and well-stocked hotel bar is open until midnight.
Conferences, Events & Special Requests
Does the hotel have meeting rooms or event venues for celebrations?
Yes, our hotel has numerous meeting and event venues. In addition, our event hall “HARBOUR.CLUB” is located in the immediate vicinity.
Can group bookings (e.g., for weddings or corporate events) be made at special rates?
Yes, special rates are available for events. Please feel free to contact us.
Can cooking classes be held at the hotel?
Yes, we can offer live cooking events or interactive cooking classes at the hotel. Please direct your inquiry to our banquet team: meeting@thenewyorker.de
Does the hotel offer gift certificates, and how can I purchase them?
Yes, our hotel also offers gift certificates. You can purchase them directly at our front desk—either in person or by phone.
What should I do if I’ve left something behind in my room during my stay?
If you’ve left something behind in your room, please contact our reception team at: +49(0) 221 4733-0 or reservation@thenewyorker.de
Who can I contact directly with praise, feedback, or complaints?
Please contact our reception team directly with any praise, feedback, or complaints. You can do so either in person or by calling: +49(0) 221 4733-0 or reservation@thenewyorker.de
Does the hotel offer a newsletter?
Yes, you can sign up for our newsletter directly at the front desk or via the following link: CLICK HERE
Does the hotel have social media accounts?
Yes, you can follow us on Instagram or Facebook at: @thenewyorkercologne
Does the hotel also offer apartments for long-term stays?
Yes, we offer a total of 17 boarding and loft apartments for long-term stays. Please feel free to contact us or send us an inquiry at: boarding@thenewyorker.de
