{"id":10077,"date":"2026-06-25T08:23:25","date_gmt":"2026-06-25T08:23:25","guid":{"rendered":"https:\/\/thenewyorkerhotel.de\/?page_id=10077"},"modified":"2026-06-25T08:41:55","modified_gmt":"2026-06-25T08:41:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/thenewyorkerhotel.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Booking<\/span><\/span><\/h3>\n<\/div><\/section>
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When<\/span>\u00a0<\/span>you<\/span>\u00a0<\/span>book<\/span>\u00a0<\/span>directly<\/span>\u00a0<\/span>through<\/span>\u00a0<\/span>our<\/span>\u00a0<\/span>website<\/span>,\u00a0<\/span>you\u2019ll<\/span>\u00a0<\/span>always<\/span>\u00a0<\/span>get<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>lowest<\/span>\u00a0<\/span>price<\/span>\u00a0<\/span>for<\/span>\u00a0<\/span>your<\/span>\u00a0<\/span>stay<\/span>\u00a0(Best Price\u00a0<\/span>Guarantee<\/span>).\u00a0<\/span>You\u2019ll<\/span>\u00a0also\u00a0<\/span>have<\/span>\u00a0a\u00a0<\/span>direct<\/span>\u00a0<\/span>point<\/span>\u00a0<\/span>of<\/span>\u00a0<\/span>contact<\/span>\u00a0<\/span>for<\/span>\u00a0<\/span>any<\/span>\u00a0<\/span>further<\/span>\u00a0<\/span>questions<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

We<\/span>\u00a0<\/span>accept<\/span>\u00a0Visa, Mastercard, Amex, EC\u00a0<\/span>card<\/span>\/Girocard, and cash.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>you<\/span>\u00a0<\/span>can<\/span>\u00a0<\/span>conveniently<\/span>\u00a0<\/span>pay<\/span>\u00a0<\/span>for<\/span>\u00a0<\/span>your<\/span>\u00a0<\/span>reservation<\/span>\u00a0in\u00a0<\/span>our<\/span>\u00a0web\u00a0<\/span>app<\/span>\u00a0<\/span>before<\/span>\u00a0<\/span>your<\/span>\u00a0<\/span>arrival<\/span>. After\u00a0<\/span>booking<\/span>,\u00a0<\/span>we\u2019ll<\/span>\u00a0send\u00a0<\/span>you<\/span>\u00a0a link\u00a0<\/span>to<\/span>\u00a0do so.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>you<\/span>\u00a0<\/span>have<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>option<\/span>\u00a0<\/span>to<\/span>\u00a0check in online\u00a0<\/span>or<\/span>\u00a0on-site\u00a0<\/span>before<\/span>\u00a0<\/span>your<\/span>\u00a0<\/span>arrival<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>you<\/span>\u00a0<\/span>have<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>option<\/span>\u00a0<\/span>to<\/span>\u00a0check out on\u00a0<\/span>your<\/span>\u00a0own online\u00a0<\/span>or<\/span>\u00a0on-site upon\u00a0<\/span>departure<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>early<\/span>\u00a0<\/span>check-in<\/span>\u00a0<\/span>is<\/span>\u00a0possible\u00a0<\/span>by<\/span>\u00a0<\/span>prior<\/span>\u00a0<\/span>arrangement<\/span>.\u00a0<\/span>Please<\/span>\u00a0<\/span>contact<\/span>\u00a0<\/span>us<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>late<\/span>\u00a0<\/span>check-out<\/span>\u00a0<\/span>is<\/span>\u00a0possible\u00a0<\/span>by<\/span>\u00a0<\/span>prior<\/span>\u00a0<\/span>arrangement<\/span>\u00a0and\u00a0<\/span>costs<\/span>\u00a0\u20ac25.00.\u00a0<\/span>Please<\/span>\u00a0<\/span>contact<\/span>\u00a0<\/span>us<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Your<\/span>\u00a0<\/span>late<\/span>\u00a0<\/span>check-out<\/span>\u00a0<\/span>must<\/span>\u00a0<\/span>be<\/span>\u00a0<\/span>completed<\/span>\u00a0<\/span>by<\/span>\u00a03:00 p.m. on\u00a0<\/span>the<\/span>\u00a0<\/span>day<\/span>\u00a0<\/span>of<\/span>\u00a0<\/span>departure<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

We<\/span>\u00a0do not\u00a0<\/span>offer<\/span>\u00a0<\/span>rooms<\/span>\u00a0<\/span>with<\/span>\u00a0<\/span>direct<\/span>\u00a0<\/span>connecting<\/span>\u00a0<\/span>doors<\/span>.\u00a0<\/span>However<\/span>, upon\u00a0<\/span>request<\/span>,\u00a0<\/span>we\u2019d<\/span>\u00a0<\/span>be<\/span>\u00a0happy\u00a0<\/span>to<\/span>\u00a0<\/span>provide<\/span>\u00a0<\/span>you<\/span>\u00a0<\/span>with<\/span>\u00a0<\/span>two<\/span>\u00a0<\/span>rooms<\/span>\u00a0<\/span>right<\/span>\u00a0<\/span>next<\/span>\u00a0<\/span>to<\/span>\u00a0<\/span>each<\/span>\u00a0<\/span>other<\/span>.\u00a0<\/span>Or<\/span>\u00a0<\/span>you<\/span>\u00a0<\/span>can<\/span>\u00a0<\/span>book<\/span>\u00a0<\/span>one<\/span>\u00a0<\/span>of<\/span>\u00a0<\/span>our<\/span>\u00a0<\/span>spacious<\/span>\u00a0<\/span>boarding<\/span>\u00a0<\/span>apartments<\/span>.\u00a0<\/span>Please<\/span>\u00a0<\/span>feel<\/span>\u00a0<\/span>free<\/span>\u00a0<\/span>to<\/span>\u00a0<\/span>contact<\/span>\u00a0<\/span>us<\/span>\u00a0<\/span>before<\/span>\u00a0<\/span>booking<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Absolutely<\/span>! Children and\u00a0<\/span>families<\/span>\u00a0<\/span>are<\/span>\u00a0<\/span>always<\/span>\u00a0<\/span>welcome<\/span>\u00a0<\/span>here<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

The\u00a0<\/span>statutory<\/span>\u00a0<\/span>value-added<\/span>\u00a0<\/span>tax<\/span>\u00a0<\/span>is<\/span>\u00a0<\/span>already<\/span>\u00a0<\/span>included<\/span>\u00a0in\u00a0<\/span>the<\/span>\u00a0<\/span>booking<\/span>\u00a0<\/span>price<\/span>. In\u00a0<\/span>addition<\/span>,\u00a0<\/span>the<\/span>\u00a0<\/span>city<\/span>\u00a0<\/span>of<\/span>\u00a0Cologne\u00a0<\/span>levies<\/span>\u00a0a\u00a0<\/span>lodging<\/span>\u00a0<\/span>tax<\/span>\u00a0(<\/span>cultural<\/span>\u00a0<\/span>promotion<\/span>\u00a0<\/span>levy<\/span>)\u00a0<\/span>of<\/span>\u00a05\u00a0<\/span>percent<\/span>\u00a0on\u00a0<\/span>the<\/span>\u00a0<\/span>gross<\/span>\u00a0<\/span>lodging<\/span>\u00a0<\/span>price<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>you<\/span>\u00a0<\/span>can<\/span>\u00a0<\/span>change<\/span>\u00a0<\/span>your<\/span>\u00a0<\/span>booking<\/span>\u00a0at\u00a0<\/span>any<\/span>\u00a0time\u00a0<\/span>or<\/span>\u00a0<\/span>cancel<\/span>\u00a0<\/span>it<\/span>\u00a0<\/span>free<\/span>\u00a0<\/span>of<\/span>\u00a0<\/span>charge<\/span>\u2014<\/span>or<\/span>\u00a0<\/span>with<\/span>\u00a0<\/span>applicable<\/span>\u00a0<\/span>fees<\/span>\u2014in\u00a0<\/span>accordance<\/span>\u00a0<\/span>with<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>cancellation<\/span>\u00a0<\/span>policy<\/span>.\u00a0<\/span>Reservations<\/span>\u00a0<\/span>made<\/span>\u00a0<\/span>through<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>website<\/span>\u00a0<\/span>can<\/span>\u00a0<\/span>be<\/span>\u00a0<\/span>adjusted<\/span>\u00a0<\/span>independently<\/span>\u00a0in\u00a0<\/span>the<\/span>\u00a0<\/span>confirmation<\/span>.\u00a0<\/span>If<\/span>\u00a0<\/span>you<\/span>\u00a0<\/span>booked<\/span>\u00a0<\/span>through<\/span>\u00a0an online\u00a0<\/span>portal<\/span>,\u00a0<\/span>please<\/span>\u00a0<\/span>adjust<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>reservation<\/span>\u00a0<\/span>directly<\/span>\u00a0<\/span>with<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>partner<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

No<\/span>,\u00a0<\/span>provided<\/span>\u00a0<\/span>you<\/span>\u00a0<\/span>arrive<\/span>\u00a0<\/span>before<\/span>\u00a06:00 p.m.\u00a0<\/span>For<\/span>\u00a0a\u00a0<\/span>guaranteed<\/span>\u00a0<\/span>check-in<\/span>\u00a0after 6:00 p.m., a\u00a0<\/span>credit<\/span>\u00a0<\/span>card<\/span>\u00a0<\/span>is<\/span>\u00a0<\/span>required<\/span>\u00a0<\/span>as<\/span>\u00a0a\u00a0<\/span>guarantee<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Our<\/span>\u00a0<\/span>room<\/span>\u00a0<\/span>rates<\/span>\u00a0<\/span>are<\/span>\u00a0<\/span>calculated<\/span>\u00a0per\u00a0<\/span>room<\/span>\u00a0per\u00a0<\/span>night<\/span>\u00a0and\u00a0<\/span>include<\/span>\u00a0<\/span>the<\/span>\u00a0City\u00a0<\/span>of<\/span>\u00a0<\/span>Cologne\u2019s<\/span>\u00a0<\/span>cultural<\/span>\u00a0<\/span>promotion<\/span>\u00a0<\/span>tax<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

To<\/span>\u00a0<\/span>request<\/span>\u00a0a\u00a0<\/span>corporate<\/span>\u00a0<\/span>invoice<\/span>,\u00a0<\/span>please<\/span>\u00a0<\/span>contact<\/span>\u00a0<\/span>our<\/span>\u00a0front\u00a0<\/span>desk<\/span>\u00a0<\/span>team<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n

Arrival &\u00a0<\/span>Parking<\/span><\/span><\/h3>\n<\/div><\/section>
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If\u00a0you\u2019re\u00a0traveling\u00a0by\u00a0car,\u00a0we\u00a0recommend\u00a0using\u00a0<\/span>Google Maps\u00a0<\/span>to\u00a0factor\u00a0in\u00a0any\u00a0road\u00a0closures\u00a0or\u00a0detours.<\/span>\u00a0<\/span><\/p>\n

Our\u00a0address\u00a0is: The New Yorker Hotel, Deutz-M\u00fclheimer Str. 204, 51063 Cologne<\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Our\u00a0hotel\u00a0is\u00a0located\u00a0about\u00a0two\u00a0kilometers\u00a0from\u00a0the\u00a0\u201cK\u00f6ln Messe\/Deutz\u201d\u00a0train\u00a0station. From\u00a0there,\u00a0you\u00a0can\u00a0easily\u00a0reach\u00a0us\u00a0by\u00a0public\u00a0transportation\u00a0or\u00a0taxi.\u00a0Please\u00a0contact\u00a0our\u00a0team\u00a0at\u00a0the\u00a0front\u00a0desk\u00a0if\u00a0you\u00a0have\u00a0any\u00a0further\u00a0questions:<\/span>\u00a0<\/span><\/p>\n

+49(0) 221 4733-0<\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>you<\/span>\u00a0<\/span>can<\/span>\u00a0pull\u00a0<\/span>up<\/span>\u00a0in\u00a0<\/span>front<\/span>\u00a0<\/span>of<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>hotel<\/span>\u00a0<\/span>to<\/span>\u00a0<\/span>load<\/span>\u00a0and\u00a0<\/span>unload<\/span>\u00a0<\/span>your<\/span>\u00a0<\/span>car<\/span>.\u00a0<\/span>However<\/span>, due\u00a0<\/span>to<\/span>\u00a0<\/span>city<\/span>\u00a0<\/span>construction<\/span>\u00a0<\/span>projects<\/span>,\u00a0<\/span>there<\/span>\u00a0<\/span>are<\/span>\u00a0<\/span>currently<\/span>\u00a0<\/span>some<\/span>\u00a0<\/span>restrictions<\/span>\u00a0in\u00a0<\/span>this<\/span>\u00a0<\/span>area<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

No<\/span>,\u00a0<\/span>our<\/span>\u00a0<\/span>hotel<\/span>\u00a0<\/span>does<\/span>\u00a0not\u00a0<\/span>have<\/span>\u00a0<\/span>its<\/span>\u00a0own\u00a0<\/span>parking<\/span>\u00a0<\/span>lot<\/span>.\u00a0<\/span>However<\/span>,\u00a0<\/span>there<\/span>\u00a0<\/span>are<\/span>\u00a0<\/span>free<\/span>\u00a0<\/span>parking<\/span>\u00a0<\/span>spaces<\/span>\u00a0in\u00a0<\/span>front<\/span>\u00a0<\/span>of<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>hotel<\/span>\u00a0and\u00a0<\/span>along<\/span>\u00a0Deutz-M\u00fclheimer Stra\u00dfe. Due\u00a0<\/span>to<\/span>\u00a0<\/span>city<\/span>\u00a0<\/span>construction<\/span>\u00a0<\/span>projects<\/span>,\u00a0<\/span>there<\/span>\u00a0<\/span>are<\/span>\u00a0<\/span>currently<\/span>\u00a0<\/span>fewer<\/span>\u00a0<\/span>parking<\/span>\u00a0<\/span>spaces<\/span>\u00a0<\/span>available<\/span>\u00a0in\u00a0<\/span>front<\/span>\u00a0<\/span>of<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>hotel<\/span>\u00a0<\/span>than<\/span>\u00a0<\/span>usual<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>our<\/span>\u00a0<\/span>guests<\/span>\u00a0<\/span>can<\/span>\u00a0park\u00a0<\/span>for<\/span>\u00a0<\/span>free<\/span>\u00a0<\/span>both<\/span>\u00a0in\u00a0<\/span>front<\/span>\u00a0<\/span>of<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>hotel<\/span>\u00a0and\u00a0<\/span>along<\/span>\u00a0Deutz-M\u00fclheimer Stra\u00dfe. These\u00a0<\/span>are<\/span>\u00a0<\/span>public<\/span>\u00a0<\/span>parking<\/span>\u00a0<\/span>spaces<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Unfortunately<\/span>,\u00a0<\/span>we<\/span>\u00a0<\/span>cannot<\/span>\u00a0<\/span>reserve<\/span>\u00a0<\/span>parking<\/span>\u00a0<\/span>spaces<\/span>\u00a0<\/span>for<\/span>\u00a0<\/span>our<\/span>\u00a0<\/span>guests<\/span>,\u00a0<\/span>as<\/span>\u00a0<\/span>there<\/span>\u00a0<\/span>are<\/span>\u00a0<\/span>only<\/span>\u00a0<\/span>public<\/span>\u00a0<\/span>parking<\/span>\u00a0<\/span>spaces<\/span>\u00a0<\/span>available<\/span>\u00a0<\/span>around<\/span>\u00a0<\/span>our<\/span>\u00a0<\/span>hotel<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>our<\/span>\u00a0<\/span>hotel<\/span>\u00a0<\/span>has<\/span>\u00a0a\u00a0<\/span>single<\/span>\u00a0<\/span>charging<\/span>\u00a0<\/span>station<\/span>\u00a0<\/span>for<\/span>\u00a0<\/span>electric<\/span>\u00a0<\/span>cars<\/span>\u00a0(<\/span>for<\/span>\u00a0an additional\u00a0<\/span>fee<\/span>).\u00a0<\/span>Please<\/span>\u00a0<\/span>ask<\/span>\u00a0at\u00a0<\/span>our<\/span>\u00a0front\u00a0<\/span>desk<\/span>\u00a0upon\u00a0<\/span>arrival<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>there<\/span>\u00a0<\/span>is<\/span>\u00a0a\u00a0<\/span>bus<\/span>\u00a0<\/span>stop<\/span>\u00a0just a\u00a0<\/span>few<\/span>\u00a0<\/span>meters<\/span>\u00a0<\/span>from<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>hotel<\/span>. From\u00a0<\/span>there<\/span>,\u00a0<\/span>you<\/span>\u00a0<\/span>can<\/span>\u00a0<\/span>easily<\/span>\u00a0<\/span>reach<\/span>\u00a0<\/span>downtown<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>the<\/span>\u00a0\u201c<\/span>Stegerwaldsiedlung<\/span>\u201d\u00a0<\/span>station<\/span>\u00a0<\/span>is<\/span>\u00a0<\/span>about<\/span>\u00a01 km\u00a0<\/span>away<\/span>. From\u00a0<\/span>there<\/span>,\u00a0<\/span>you<\/span>\u00a0<\/span>can<\/span>\u00a0<\/span>easily<\/span>\u00a0<\/span>reach<\/span>\u00a0<\/span>downtown<\/span>\u00a0Cologne\u00a0<\/span>or<\/span>\u00a0<\/span>the<\/span>\u00a0\u201cKoelnmesse.\u201d<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

The\u00a0<\/span>hotel<\/span>\u00a0<\/span>is<\/span>\u00a0<\/span>about<\/span>\u00a01,000\u00a0<\/span>meters<\/span>\u00a0<\/span>away<\/span>\u00a0<\/span>from<\/span>\u00a0\u201cKoelnmesse\u201d on\u00a0<\/span>foot<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

The\u00a0<\/span>hotel<\/span>\u00a0<\/span>is<\/span>\u00a0<\/span>about<\/span>\u00a05 km\u00a0<\/span>from<\/span>\u00a0Cologne Central Station.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

The\u00a0<\/span>hotel<\/span>\u00a0<\/span>is<\/span>\u00a0<\/span>about<\/span>\u00a04 km\u00a0<\/span>from<\/span>\u00a0<\/span>downtown<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Our<\/span>\u00a0<\/span>hotel<\/span>\u00a0<\/span>does<\/span>\u00a0not\u00a0<\/span>have<\/span>\u00a0<\/span>its<\/span>\u00a0own shuttle\u00a0<\/span>service<\/span>.\u00a0<\/span>However<\/span>,\u00a0<\/span>we<\/span>\u00a0<\/span>would<\/span>\u00a0<\/span>be<\/span>\u00a0happy\u00a0<\/span>to<\/span>\u00a0<\/span>arrange<\/span>\u00a0<\/span>one<\/span>\u00a0<\/span>for<\/span>\u00a0<\/span>you<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

The\u00a0<\/span>hotel<\/span>\u00a0<\/span>is<\/span>\u00a0<\/span>about<\/span>\u00a01 km\u00a0<\/span>from<\/span>\u00a0<\/span>the<\/span>\u00a0Claudius Therme and\u00a0<\/span>can<\/span>\u00a0<\/span>be<\/span>\u00a0<\/span>reached<\/span>\u00a0on\u00a0<\/span>foot<\/span>\u00a0in 10\u00a0<\/span>minutes<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

The\u00a0<\/span>hotel<\/span>\u00a0<\/span>is<\/span>\u00a0<\/span>about<\/span>\u00a02.4 km\u00a0<\/span>from<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>LanxessArena<\/span>\u2014<\/span>we\u2019d<\/span>\u00a0<\/span>be<\/span>\u00a0happy\u00a0<\/span>to<\/span>\u00a0<\/span>arrange<\/span>\u00a0a shuttle\u00a0<\/span>service<\/span>\u00a0<\/span>for<\/span>\u00a0<\/span>you<\/span>\u00a0<\/span>right<\/span>\u00a0<\/span>here<\/span>\u00a0at\u00a0<\/span>the<\/span>\u00a0<\/span>hotel<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Our<\/span>\u00a0<\/span>hotel<\/span>\u00a0<\/span>is<\/span>\u00a0<\/span>located<\/span>\u00a0<\/span>about<\/span>\u00a01 km\u00a0<\/span>from<\/span>\u00a0<\/span>the<\/span>\u00a0Rheinpark,\u00a0<\/span>which<\/span>\u00a0<\/span>is<\/span>\u00a0<\/span>perfect<\/span>\u00a0<\/span>for<\/span>\u00a0<\/span>relaxing<\/span>\u00a0<\/span>walks<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

The Rhine\u00a0<\/span>is<\/span>\u00a0<\/span>about<\/span>\u00a0260\u00a0<\/span>meters<\/span>\u00a0<\/span>from<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>hotel<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n

During\u00a0<\/span>your<\/span>\u00a0<\/span>stay<\/span><\/span><\/h3>\n<\/div><\/section>
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\n

Our<\/span>\u00a0<\/span>hotel<\/span>\u00a0<\/span>has<\/span>\u00a0an\u00a0<\/span>elevator<\/span>\u00a0<\/span>that<\/span>\u00a0<\/span>stops<\/span>\u00a0at\u00a0<\/span>the<\/span>\u00a0intermediate\u00a0<\/span>floors<\/span>.\u00a0<\/span>There<\/span>\u00a0<\/span>are<\/span>\u00a0still a\u00a0<\/span>few<\/span>\u00a0<\/span>steps<\/span>\u00a0<\/span>to<\/span>\u00a0<\/span>climb<\/span>\u00a0<\/span>from<\/span>\u00a0<\/span>there<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Unfortunately<\/span>, due\u00a0<\/span>to<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>building\u2019s<\/span>\u00a0<\/span>architecture<\/span>,\u00a0<\/span>it<\/span>\u00a0<\/span>is<\/span>\u00a0not\u00a0<\/span>accessible<\/span>.\u00a0<\/span>However<\/span>,\u00a0<\/span>we\u2019re<\/span>\u00a0happy\u00a0<\/span>to<\/span>\u00a0<\/span>assist<\/span>\u00a0<\/span>you<\/span>\u00a0<\/span>with<\/span>\u00a0<\/span>check-in<\/span>\u00a0and\u00a0<\/span>check-out<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

The\u00a0<\/span>hotel<\/span>\u00a0<\/span>is<\/span>\u00a0a smoke-<\/span>free<\/span>\u00a0<\/span>property<\/span>. Smoking\u00a0<\/span>is<\/span>\u00a0<\/span>permitted<\/span>\u00a0<\/span>only<\/span>\u00a0in\u00a0<\/span>front<\/span>\u00a0<\/span>of<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>main<\/span>\u00a0<\/span>entrance<\/span>\u00a0<\/span>or<\/span>\u00a0in\u00a0<\/span>our<\/span>\u00a0<\/span>garden<\/span>.\u00a0<\/span>If<\/span>\u00a0<\/span>you<\/span>\u00a0<\/span>would<\/span>\u00a0like a\u00a0<\/span>room<\/span>\u00a0<\/span>with<\/span>\u00a0a\u00a0<\/span>balcony<\/span>,\u00a0<\/span>please<\/span>\u00a0<\/span>let<\/span>\u00a0<\/span>us<\/span>\u00a0<\/span>know<\/span>\u00a0<\/span>before<\/span>\u00a0<\/span>booking<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

No<\/span>,\u00a0<\/span>our<\/span>\u00a0<\/span>hotel<\/span>\u00a0<\/span>does<\/span>\u00a0not\u00a0<\/span>offer<\/span>\u00a0a\u00a0<\/span>laundry<\/span>\u00a0<\/span>service<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>our<\/span>\u00a0<\/span>hotel<\/span>\u00a0<\/span>offers<\/span>\u00a0<\/span>bicycle<\/span>\u00a0<\/span>rentals<\/span>.\u00a0<\/span>For<\/span>\u00a0a\u00a0<\/span>fee<\/span>\u00a0<\/span>of<\/span>\u00a0\u20ac15.00 per\u00a0<\/span>person<\/span>\u00a0per\u00a0<\/span>day<\/span>,\u00a0<\/span>you<\/span>\u00a0<\/span>can<\/span>\u00a0<\/span>explore<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>city<\/span>\u00a0on\u00a0<\/span>our<\/span>\u00a0<\/span>bicycles<\/span>.\u00a0<\/span>You<\/span>\u00a0<\/span>can<\/span>\u00a0<\/span>reserve<\/span>\u00a0<\/span>bicycles<\/span>\u00a0<\/span>when<\/span>\u00a0<\/span>booking<\/span>\u00a0<\/span>directly<\/span>\u00a0<\/span>through<\/span>\u00a0<\/span>our<\/span>\u00a0<\/span>website<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, we\u2019d be happy to store your luggage if your room isn\u2019t ready yet. We can also store it shortly before your departure if you\u2019d like to take a last-minute trip into the city.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Our small fitness area is available to hotel guests free of charge and around the clock. It is located in the basement.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Our sauna is available for a fee of \u20ac10.00 per person per use.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

House-<\/span>trained<\/span>\u00a0<\/span>pets<\/span>\u00a0(<\/span>dogs<\/span>\u00a0and\u00a0<\/span>cats<\/span>)\u00a0<\/span>are<\/span>\u00a0<\/span>welcome<\/span>\u00a0<\/span>here<\/span>\u00a0and\u00a0<\/span>are<\/span>\u00a0<\/span>charged<\/span>\u00a0at \u20ac20.00 per\u00a0<\/span>night<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

You<\/span>\u00a0<\/span>can<\/span>\u00a0<\/span>book<\/span>\u00a0a personal\u00a0<\/span>training<\/span>\u00a0<\/span>session<\/span>\u00a0at\u00a0<\/span>the<\/span>\u00a0<\/span>hotel<\/span>.\u00a0<\/span>To<\/span>\u00a0<\/span>help<\/span>\u00a0<\/span>us<\/span>\u00a0plan\u00a0<\/span>better<\/span>,\u00a0<\/span>please<\/span>\u00a0<\/span>let<\/span>\u00a0<\/span>us<\/span>\u00a0<\/span>know<\/span>\u00a0<\/span>about<\/span>\u00a0<\/span>your<\/span>\u00a0<\/span>request<\/span>\u00a0<\/span>when<\/span>\u00a0<\/span>you<\/span>\u00a0<\/span>make<\/span>\u00a0<\/span>your<\/span>\u00a0<\/span>reservation<\/span>.\u00a0<\/span>We\u2019ll<\/span>\u00a0<\/span>take<\/span>\u00a0care\u00a0<\/span>of<\/span>\u00a0<\/span>the<\/span>\u00a0<\/span>rest<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n

Room\u00a0<\/span>Amenities<\/span>\u00a0& Comfort<\/span><\/span>\u00a0<\/span><\/h3>\n<\/div><\/section>
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Yes, all\u00a0<\/span>of<\/span>\u00a0<\/span>our<\/span>\u00a0<\/span>rooms<\/span>\u00a0<\/span>have<\/span>\u00a0a private\u00a0<\/span>bathroom<\/span>\u00a0<\/span>with<\/span>\u00a0a\u00a0<\/span>hair<\/span>\u00a0<\/span>dryer<\/span>\u00a0and\u00a0<\/span>toiletries<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Our junior suites are equipped with safes for securely storing valuables.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Our rooms do not have separate soundproofing. However, the hotel is located in a very quiet area, far from the hustle and bustle of downtown.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Our Junior Suites are equipped with both a coffee maker and a stocked minibar.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Of course, we provide extra pillows and blankets for our guests upon request.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

We\u2019re also happy to provide hypoallergenic bedding to our guests upon prior request.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Our \u201cLarge\u201d categories, Junior Suites, and Loft Apartments are suitable for guests with allergies.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, we offer extra beds in select room categories.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Extra beds are charged at \u20ac35.00 per person per night.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, we offer cribs in select room categories.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Cots are charged at \u20ac35.00 per person per night.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n

Food and\u00a0<\/span>Beverages<\/span><\/span><\/h3>\n<\/div><\/section>
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Yes,\u00a0<\/span>we<\/span>\u00a0<\/span>offer<\/span>\u00a0<\/span>our<\/span>\u00a0<\/span>guests<\/span>\u00a0a\u00a0<\/span>generous<\/span>\u00a0<\/span>breakfast<\/span>\u00a0buffet\u00a0<\/span>every<\/span>\u00a0<\/span>day<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Our<\/span>\u00a0<\/span>breakfast<\/span>\u00a0buffet\u00a0<\/span>costs<\/span>\u00a018.00 \u20ac per\u00a0<\/span>person<\/span>\u00a0per\u00a0<\/span>day<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Breakfast is served Monday through Friday from 7:00 a.m. to 10:00 a.m. and Saturday and Sunday from 8:00 a.m. to 12:00 p.m.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, we provide appropriate breakfast options for our guests.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

No, our hotel does not have its own restaurant. However, we\u2019re happy to provide you with the best restaurant recommendations in Cologne at the front desk. Many restaurants are within walking distance of our hotel.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, our cozy and well-stocked hotel bar is open until midnight.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n

Conferences, Events & Special Requests<\/span><\/span>\u00a0<\/span><\/h3>\n<\/div><\/section>
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Yes, our hotel has numerous meeting and event venues. In addition, our event hall \u201cHARBOUR.CLUB\u201d is located in the immediate vicinity.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, special rates are available for events. Please feel free to contact us.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>we<\/span>\u00a0<\/span>can<\/span>\u00a0<\/span>offer<\/span>\u00a0live\u00a0<\/span>cooking<\/span>\u00a0<\/span>events<\/span>\u00a0<\/span>or<\/span>\u00a0<\/span>interactive<\/span>\u00a0<\/span>cooking<\/span>\u00a0<\/span>classes<\/span>\u00a0at\u00a0<\/span>the<\/span>\u00a0<\/span>hotel<\/span>.\u00a0<\/span>Please<\/span>\u00a0<\/span>direct<\/span>\u00a0<\/span>your<\/span>\u00a0<\/span>inquiry<\/span>\u00a0<\/span>to<\/span>\u00a0<\/span>our<\/span>\u00a0<\/span>banquet<\/span>\u00a0<\/span>team<\/span>:\u00a0<\/span><\/span>meeting@thenewyorker.de<\/span><\/span><\/a>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes,\u00a0<\/span>our<\/span>\u00a0<\/span>hotel<\/span>\u00a0also\u00a0<\/span>offers<\/span>\u00a0<\/span>gift<\/span>\u00a0<\/span>certificates<\/span>.\u00a0<\/span>You<\/span>\u00a0<\/span>can<\/span>\u00a0<\/span>purchase<\/span>\u00a0<\/span>them<\/span>\u00a0<\/span>directly<\/span>\u00a0at\u00a0<\/span>our<\/span>\u00a0front\u00a0<\/span>desk<\/span>\u2014<\/span>either<\/span>\u00a0in\u00a0<\/span>person<\/span>\u00a0<\/span>or<\/span>\u00a0<\/span>by<\/span>\u00a0<\/span>phone<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

If<\/span>\u00a0<\/span>you\u2019ve<\/span>\u00a0<\/span>left<\/span>\u00a0<\/span>something<\/span>\u00a0<\/span>behind<\/span>\u00a0in\u00a0<\/span>your<\/span>\u00a0<\/span>room<\/span>,\u00a0<\/span>please<\/span>\u00a0<\/span>contact<\/span>\u00a0<\/span>our<\/span><\/span>\u00a0<\/span>reception team at: +49(0) 221 4733-0 or\u00a0<\/span><\/span>reservation@thenewyorker.de<\/span><\/span><\/a>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Please contact our reception team directly with any praise, feedback, or complaints. You can do so either in person or by calling: +49(0) 221 4733-0 or\u00a0<\/span><\/span>reservation@thenewyorker.de<\/span><\/span><\/a>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, you can sign up for our newsletter directly at the front desk or via the following link:\u00a0<\/span><\/span>CLICK HERE<\/span><\/span><\/a>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, you can follow us on Instagram or Facebook at: @thenewyorkercologne<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, we offer a total of 17 boarding and loft apartments for long-term stays. Please feel free to contact us or send us an inquiry at:\u00a0<\/span><\/span>boarding@thenewyorker.de<\/span><\/span><\/a>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":27,"featured_media":8656,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10077","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFAQ | The New Yorker Hotel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thenewyorkerhotel.de\/en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | The New Yorker Hotel\" \/>\n<meta property=\"og:url\" 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